KORA Concierge Console
Internal · look up a customer, then deliver their booking. Handle passport data with care.
Tip: the VIP alert in your Telegram carries the guest's id — paste it here.
Booking queue
Nothing queued — ticket requests land here the moment KORA logs one in chat.
Arrivals
Nobody is landing on this date — or nobody has told us their date yet.
Customers on file
No customers yet — profiles appear here as soon as someone saves their details.
Passport — for booking
Name (as on passport)
Passport number
Nationality
Date of birth
Travel — from the purchase / Fast Track form, not asked in Telegram
Arrival date
Airport / terminal
Flight
Order & contact
Order
Plan
Email
Phone
Telegram
Details source
Travelling together — added by the guest on their secure form; each needs a passport for real-name tickets
Wants booked — collected by KORA in chat; re-check the release window before booking
File a booking — you heard it from the guest on your own account; record it here so it joins the queue with their passports
Deliver the booking to the customer
⚠️ This sends from @Kora_china_bot. Never use it for money — no prices, no Alipay code, no payment instructions. Payment talk happens on the concierge's own Telegram account, so a ban lands there and not on the bot. Tickets, confirmations and logistics are fine here.